Please be aware that replies to suggestions and comments are posted on the Henderson Library homepage. The Library reserves the right to edit out personal references before posting, and to post only those messages that have a general educational value for the academic community.
If you have a question about materials you have borrowed or would like to borrow, please contact Access Services at (912) 478-5647 or fsmith@georgiasouthern.edu.
I wanted to take a minute and thank the library staff. I recently had a difficult time with an inter library loan textbook. The inter library administrator was extremely helpful.
Ann Hamilton responds: Thank you very much for your kind words. It's always nice to hear when patrons are pleased with the work of library faculty and staff.
Ann Hamilton responds: Thank you very much for your kind words. It's always nice to hear when patrons are pleased with the work of library faculty and staff.Ann Hamilton
Associate Dean of the Library
I'm on the fourth floor trying to get in some quality, quite study time. Key words being Quiet and Quality. However, there is a very rude student who as just taken an oral Spanish exam. Yes that's right an oral exam. It lasted approximately 15 minutes. Afterwards he made a phone call to notify someone of the completion of his test.
Are there people that monitor these sort of nonsense. I actually packed up all my things and relocated, yet I could still here this inconsiderate person. There needs to be a way to send text message to the appropriate staff members, so situations like these may handled accordingly. Otherwise I will not be as patient next time, and I will just have to take action upon myself. SO FRUSTRATING!!!
Ann Hamilton responds:
Ann Hamilton responds: Thank you for your comments. There are staff members who patrol the quiet floors during evening hours. Problems with noise are not often reported during the day. However, patrons are welcome at any time to report noise problems by contacting the checkout desk on second floor. There are also phones on third and fourth floors by the elevator at the front (lake side) of the building that connect directly to that desk. There is also a text messaging system to notify library personnel of noise problems or to ask questions. The link for the IM system is http://library.georgiasouthern.edu/libref/imref.html. It is also accessible on the library’s main web page as a live link called “Ask a Librarian or Live Chat.”
Ann Hamilton
Associate Dean of the Library
I was wondering if there are any iPad's that maybe checked out for library use?
Ann Hamilton responds: Thanks for your question. The Library began providing iPads for use within the building at the beginning of spring term. We hope they will meet your needs.
Ann Hamilton responds: Thanks for your question. The Library began providing iPads for use within the building at the beginning of spring term. We hope they will meet your needs.Ann Hamilton
Associate Dean of the Library
Just made not one, but TWO complaints about someone listening to their music loud on the 4th floor. Had to call the circulation desk twice (meaning go to the bathroom across the floor twice) taking time out of my study time because the circulation desk workers are not doing their job. Where are my student fees at work? The chat is down and now anonymous complaints are not taken into account at all. Having to complain twice and have NOTHING done about it is ridiculous. Headphones need to be BANNED on the 4th floor because it is supposed to be SILENT for those of us that cannot study with background noise.
Ann Hamilton responds: Thank you for your comments. They have been shared with appropriate members of the library administration. We are investigating ways to make it easier for patrons to report problems on quiet floors. At this time, chat messages don’t go to circulation desk employees. We are exploring the possibility of arranging for text messages to go to them so problems in quiet areas can be easily reported directly to those responsible for enforcing quiet policies. We’re also investigating improved signage to emphasis which areas are quiet areas.
Ann Hamilton
Associate Dean of the Library
Ann Hamilton responds: Thank you for your comments. They have been shared with appropriate members of the library administration. We are investigating ways to make it easier for patrons to report problems on quiet floors. At this time, chat messages don’t go to circulation desk employees. We are exploring the possibility of arranging for text messages to go to them so problems in quiet areas can be easily reported directly to those responsible for enforcing quiet policies. We’re also investigating improved signage to emphasis which areas are quiet areas. Ann Hamilton
Associate Dean of the Library
I am on the quiet floor and it is not quiet at the moment. People are laughing really loud, having conversations, and phones are going off.
Ann Hamilton responds: Thank you for your comments. I recently shared similar comments with Fred Smith, Head of Access Services, and here is his response:
I would add that contacting the Checkout Desk is the fastest way to get assistance with noise concerns. The suggestion system is daily reviewed during regular business hours.
Ann Hamilton
Associate Dean of the Library
Ann Hamilton responds: Thank you for your comments. I recently shared similar comments with Fred Smith, Head of Access Services, and here is his response:I'm sorry you found the quiet areas noisy. We strive to maintain a quiet environment in the quiet areas of the upper floors, but it is a difficult task to monitor the sound levels at all times. We would appreciate your help. If you notice a noise problem, please come to the Checkout Desk on the second floor and tell us where the problem is. Or if you would prefer, you can go to a stairwell and call the Desk at 478-5647.
Fred W. Smith, Professor, Access Services Department Head
Zach S. Henderson Library
I would add that contacting the Checkout Desk is the fastest way to get assistance with noise concerns. The suggestion system is daily reviewed during regular business hours.
Ann Hamilton
Associate Dean of the Library
The noise on the quiet floors is very distracting. Also, loud talking and laughing at the checkout desk is inappropriate and very surprising for a library. I usually study in the library 2-3 times during the week and the problems are only getting worse not better.
Ann Hamilton responds:
Ann Hamilton
Associate Dean of the Library
Ann Hamilton responds: Thank you for your comments. I shared them with Fred Smith, Head of Access Services, and here is his response:
The second floor is not a quiet floor, but I would agree that unusually loud talk and laughter is inappropriate. I will discuss this issue with the staff. Thank you.
Fred W. Smith, Professor, Access Services Department Head
Zach S. Henderson Library
Ann Hamilton
Associate Dean of the Library
As a graduate student, I am tired of coming to the library to use a scanner only to find that they are all taken up by students using the computers for other purposes. I propose that those computers require a special - timed - login so that people who actually need the scanner can actually use them.
Ann Hamilton responds:
Ann Hamilton responds: Thank you for your comments. I have shared them with the Public Service Working Group, and they plan to discuss your suggestion at a future meeting.
In the short term, I have another suggestion. There should be a sign by the scanner saying the computer is reserved for use with the scanner. If someone is not obeying that policy and using the computer for some other purpose, you are welcome to politely tell the person you need to use the scanner. If you are not comfortable with making the request or you don't get access to the scanner fairly quickly, please report the situation at the Learning Commons Desk. A non-student employee working at that desk should be able to help. If you would like to discuss this further, please contact Ruth Baker, Learning Commons Librarian. (rbaker@georgiasouthern.edu)
Ann Hamilton
Associate Dean of the Library In the short term, I have another suggestion. There should be a sign by the scanner saying the computer is reserved for use with the scanner. If someone is not obeying that policy and using the computer for some other purpose, you are welcome to politely tell the person you need to use the scanner. If you are not comfortable with making the request or you don't get access to the scanner fairly quickly, please report the situation at the Learning Commons Desk. A non-student employee working at that desk should be able to help. If you would like to discuss this further, please contact Ruth Baker, Learning Commons Librarian. (rbaker@georgiasouthern.edu)
Ann Hamilton
The Library should really have more hours of operation for the students for both EGA and Georgia Southern.
Bede Mitchell responds: The Library does not have enough money to hire the additional staff that would be needed to add hours. We are currently only closed Friday 10 pm - Saturday 9am, and Saturday 10 pm - Sunday noon.
Bede Mitchell responds: The Library does not have enough money to hire the additional staff that would be needed to add hours. We are currently only closed Friday 10 pm - Saturday 9am, and Saturday 10 pm - Sunday noon.
Please allow the LSAT study reference books to be checked out.
Bede Mitchell responds: The majority of the LSAT books are on reserve at the circulation desk and can be checked out in-house for a limit of three hours. In addition, we have several that are in electronic format and can be accessed at any time.
Bede Mitchell responds: The majority of the LSAT books are on reserve at the circulation desk and can be checked out in-house for a limit of three hours. In addition, we have several that are in electronic format and can be accessed at any time.