Generally, reference service excludes doing research for patrons. In special
cases, when a patron cannot visit us, research may be done at the rate of
$10 per hour. Research is defined as the actual location and examination of
material, by Special Collections staff, when a patron cannot specify what is
needed. Example: if a patron would like a copy of a specified letter from
Bo Ginn to Jack Kingston, that is reference service; if, however, the patron
wanted letters to Kingston searched and copied for a given subject or author,
without specifying the particular letter(s), that would be research.