97%
of materials requested from remote storage were located and delivered
on schedule, yet only 61.5% of responding patrons indicated above average
satisfaction with their experience obtaining the materials.
Compare that
level of satisfaction with the level for obtaining materials from the
automated retrieval system: 82.4%. It is not surprising patrons prefer
the 5-10 minute wait over the wait of several hours.
97%
of materials requested from remote storage were located and delivered
on schedule, yet only 61.5% of responding patrons indicated above average
satisfaction with their experience obtaining the materials.