During Spring 2010 the Zach S. Henderson Library participated in a national
survey of academic library effectiveness. Students and faculty
members were invited to complete a web-based patron satisfaction survey.
The questionnaire, called LibQUAL+, is a large-scale assessment of library
service effectiveness developed by the Association of Research Libraries
in collaboration with Texas A & M University. LibQUAL+ was
patterned after the SERVQUAL instrument developed by Leonard L. Berry
(Distinguished Professor, Texas A & M University), A. Parasuraman,
and Valarie A. Zeithaml.
The survey enabled us to identify what our patrons regard as our strengths
and weaknesses across the several dimensions defining service quality. Read results summaries and more on our blog.
During Spring 2010 the Zach S. Henderson Library participated in a national
survey of academic library effectiveness. Students and faculty
members were invited to complete a web-based patron satisfaction survey.
The questionnaire, called LibQUAL+, is a large-scale assessment of library
service effectiveness developed by the Association of Research Libraries
in collaboration with Texas A & M University. LibQUAL+ was
patterned after the SERVQUAL instrument developed by Leonard L. Berry
(Distinguished Professor, Texas A & M University), A. Parasuraman,
and Valarie A. Zeithaml.