Results of LibQUAL 2010 Survey
During Spring 2010 the Zach S. Henderson Library participated in a national
survey of academic library effectiveness. Students and faculty
members were invited to complete a web-based patron satisfaction survey.
The questionnaire, called LibQUAL+, is a large-scale assessment of library
service effectiveness developed by the Association of Research Libraries
in collaboration with Texas A & M University. LibQUAL+ was
patterned after the SERVQUAL instrument developed by Leonard L. Berry
(Distinguished Professor, Texas A & M University), A. Parasuraman,
and Valarie A. Zeithaml.
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Last updated 9/26/10.