Results of LibQUAL 2006 Survey

During Spring 2006 the Zach S. Henderson Library participated in a national survey of academic library effectiveness.  Students and faculty members were invited to complete a web-based patron satisfaction survey. The questionnaire, called LibQUAL+, is a large-scale assessment of library service effectiveness developed by the Association of Research Libraries in collaboration with Texas A & M University.  LibQUAL+ was patterned after the SERVQUAL instrument developed by Leonard L. Berry (Distinguished Professor, Texas A & M University), A. Parasuraman, and Valarie A. Zeithaml. 

The survey enabled us to identify what our patrons regard as our strengths and weaknesses across the several dimensions defining service quality.  The first link below will take you to an executive summary of the results and the actions we intend to take in response.  The second link will connect you to a PDF file of the full survey results.  We greatly appreciate the feedback we received from all the respondents.

• Executive summary of results & actions to take in response

• Full survey results (PDF)